User Rights - TFN Health and Wellness Centre Webpage

Timiskaming    First Nation
Health & Wellness Centre
Timiskaming First Nation
Health & Wellness Centre
Physical - Spiritual - Emotional - Mental
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User Rights

Your Rights
As a user of the health and social services network, you have the following rights:
  • To be informed:
  1. About the status of your health
  2. About the care available to you and the effects
  3. About services available in your area and how to obtain them
  • To receive personalized and adequate health and social services that are scientifically, humanly and socially appropriate
  • To be informed of all accidents occurring during the provision of services, if these accidents may have consequences on your health
  • To choose the professional or institution that will provide the care and services that you need
  • To be sufficiently informed so as to be able to freely participate in decisions concerning you, for instance, to accept or refuse care or services
  • To consult your user file, which is confidential
  • To receive emergency care
  • To be treated with courtesy, fairness and in a safe manner, as well as with respect for your dignity, autonomy and needs
  • To receive services in English if you are an Anglophone user, as provided for in your region’s access program
  • To be accompanied, assisted or represented by a person of your choice when needed
  • If you feel your rights have not been respected:
  1. Be informed about what you can do
  2. File a complaint confidentially
  3. Be assisted or accompanied in the procedure
You may consult the original version of users’ rights in the Act Respecting Health Services and Social Services  (R.S.Q. chap. S-4.2).

TFN Health Centre  
22 Algonquin Avenue
Timiskaming First Nation
Notre-Dame-du-Nord, Quebec - J0Z 3B0
Tel: 819-723-2260 - Fax 819-723-2272
Email: Reception
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